Storefront roll-ups, dock doors, sectional commercial doors and the openers that drive them, serviced around the clock across the five boroughs and beyond.
Tell us what the door is doing. The estimate is free, and you hear the number before we start.
Roll-up steel doors on storefronts and loading docks, sectional commercial doors on warehouses and repair shops, and the heavy-duty openers that drive them. We also handle the smaller doors on parking garages and the side entries that get more use than the main door.
Commercial doors fail for the same reasons residential ones do, only faster, because they cycle more. Springs reach the end of their count, cables fray at the bottom bracket, rollers seize, and an opener asked to lift a door with a dead spring strips its own gear. The repair is the same discipline: find the fault on the door, fix the cause, and test the door through its full travel before leaving.
One number for every building. Tell the dispatcher which property and which door, and the technician arrives with the parts for that type. We keep notes per building, so the second call on the same door is faster than the first.
Documentation for the file: what was found, what was done, and what to watch. Where a door is being run past the point of safe use, you hear that plainly, with a recommendation you can act on or ignore.
Night and weekend service calls for doors that'll not close, because a loading dock or a storefront standing open overnight isn't something that can wait for Monday.
The technician arrives with the parts the common failures need: springs in the commercial sizes, cables, drums, rollers, hinges, bottom brackets, photo eyes and operator gear kits. The fault is confirmed on the door before anything is touched, you hear what it is, and the fix is done in the same visit wherever the part is on the vehicle.
Doors are cycled through their full travel and the safety reversal is tested before the sign-off. Where a door has been forced or run off its track, the track is trued with a level rather than by eye and every hinge is checked for elongated holes.
If a door is at the end of its life, you're told plainly, with the reasons, and the decision stays yours.
A rolling steel door lives a harder life than any residential door. It goes up at six in the morning and comes down after close, every day, and the slats, the guides and the counterbalance in the barrel all wear on that schedule. The failures we see most are a door that has jumped its guides after a forklift or a delivery cart caught the bottom bar, a barrel spring that has lost its tension so the door feels heavy on the chain, and slats bent by a strike that now bind on the way up.
Each of those is a same-visit repair when it's caught early. A door that binds and is run anyway chews through its guides, and a barrel run past a tired spring stresses the whole assembly. When a technician arrives, the door is checked through its full travel, the guides are inspected for wear and spread, the bottom bar and its locking are tested, and the counterbalance is set so the door balances at mid-travel and holds there.
Slat replacement, guide repair, new bottom bars, chain hoists, and lock replacement are all done on site. Where a door is past repair, you hear that with the reasons, and the replacement is measured to the opening rather than sold from a brochure.
Warehouses, repair shops, fire houses and parking garages mostly run sectional doors on heavy track with a jackshaft or trolley operator. The same physics as a home door apply, scaled up: the torsion springs carry the weight, the cables and drums transfer it, and the operator only guides the door. When the springs fail, the operator is asked to lift the whole door and it strips its gears or trips on overload.
We stock springs in the commercial sizes, cables, drums, rollers, hinges and bottom brackets, and gear kits, photo eyes and boards for the common operator lines. A service call starts with the counterbalance, because most operator faults turn out to be a door that is out of balance rather than a motor that has failed.
Operators are tested for force settings and the safety reversal after every repair. A door that doesn't reverse when it meets something is a hazard on a loading dock, and it's checked before the technician leaves.
A building with four or five doors that all cycle daily is better served by a maintenance visit than by four emergency calls a year. The visit covers the counterbalance, the rollers and hinges, the cables at the bottom brackets, the operator's force and travel limits, the photo eyes, and the weather seals, with each door recorded separately.
The notes come back to the manager as a plain report: what was tightened or replaced, what's wearing and roughly when it's likely to need attention, and which doors should not be run until a part arrives. Nothing on the list is a sales pitch; it's what the technician saw.
For managers with buildings across the boroughs, the same technician can cover a route, so the notes carry over from one visit to the next and the second call on a door is faster than the first.
Maintenance visits are scheduled around the building, early before opening or after close, so a door is never out of service while the business needs it. Where a part is found worn, it's replaced on the visit if it's on the vehicle, or ordered and installed on a date you agree to.
Yes. Early starts are normal for storefronts, and a door that'll not open at six in the morning is treated as the emergency it is.
Yes. The mechanisms are common across manufacturers and most of the parts are still made; where one is not, we say so at the visit.
Do not run it. A strike bends slats or racks the door in its track, and every cycle after that makes it worse. Call, and keep the door where it's until someone arrives.
One number, one dispatcher, notes kept per building. Tell us which property and which door and the technician arrives prepared.
The estimate is free. You decide after you've heard what the door needs.
Openings measured and doors ordered to fit, installed level and square, with the operator set up and the safety reversal tested before the sign-off. Where the schedule slips, we adjust to it rather than the other way around.
Ask about maintenance visits for the doors you've already handed over. A door serviced once a year rarely turns into an emergency call.