Privacy Policy

Last Updated: April 16, 2026

OnPoint Pro Doors (operated by Prolift Garage Doors LLC, "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, book services, or communicate with us.

Important: We do not sell, rent, or share your mobile phone number or SMS opt-in information with any third parties for their marketing purposes. Phone numbers collected through our website or SMS program are used solely to contact you about our services.

Information We Collect

We collect information you provide directly to us, including:

Contact Information: Full name, phone number, email address, and physical address
Service Details: Type of service needed, preferred date and time, description of the issue
Communication Preferences: Consent to receive text messages, email updates, or phone calls
Payment Information: Processed securely through third-party payment processors when applicable

We also automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and time spent on site, through standard analytics tools.

How We Use Your Information

We use the information we collect to:

Schedule, confirm, and perform garage door services
Send appointment confirmations, reminders, and follow-ups via phone, SMS, or email
Communicate about service updates, billing, and technician arrival times
Send promotional offers and maintenance reminders (only with your consent)
Improve our website, services, and customer experience
Comply with legal obligations and resolve disputes

SMS and Text Messaging

When you opt in to receive SMS messages from OnPoint Pro Doors, your phone number and consent are recorded with a timestamp. We use your number only to send messages related to:

Appointment confirmations and reminders
Technician arrival notifications
Service updates and follow-ups
Promotional offers (only if you opted in to receive them)

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors, sub-processors, or similar parties that assist us in providing services is permitted only to the extent necessary for service fulfillment. All other categories of information (name, address, service details) exclude SMS originator opt-in data and consent — this information will not be shared with any third parties.

For complete SMS program terms, see our SMS Terms & Conditions. You may opt out of SMS at any time by replying STOP to any message.

How We Share Your Information

We share your information only in limited circumstances:

Service Providers: With trusted technicians, subcontractors, and dispatchers who help deliver our services (they are contractually required to protect your information)
Payment Processors: With payment processors to complete transactions securely
Legal Compliance: When required by law, court order, or government request
Business Transfers: In the event of a merger, acquisition, or sale of assets

We never sell or rent your personal information, and we never share mobile phone numbers collected through our SMS opt-in program with third parties for their own marketing.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for at least four years in accordance with TCPA requirements.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we have about you
Correct: Request correction of inaccurate information
Delete: Request deletion of your information (subject to legal retention requirements)
Opt Out: Unsubscribe from SMS (reply STOP), email marketing, or phone calls at any time

To exercise any of these rights, contact us at service@onpointprodoors.com or (929) 429-2429.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18 without parental consent, we will delete it promptly.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the "Last Updated" date at the top. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

OnPoint Pro Doors (Prolift Garage Doors LLC)
Phone: (929) 429-2429
Email: service@onpointprodoors.com
Website: onpointprodoors.com